Return and Refund Policy

At Brody's Pet Stuff, we want you to have a positive shopping experience. If you experience an issue with your order or would like to request a return, please contact us before sending any items back.

Return Requests

To request a return, please contact our customer support team with your order number and the reason for your request.

Because our products may be fulfilled by different suppliers, return eligibility, return destinations, and instructions may vary by product. Once we review your request and confirm the applicable supplier's return requirements, we will provide the appropriate instructions.

Please do not send any items back without receiving return authorization and instructions from us first.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us with your order number and a description of the issue. Photographs may be requested to help us assess the problem.

We will review the issue and work with the applicable supplier to determine an appropriate resolution.

Refunds

Refund requests are reviewed individually based on the circumstances of the order, the applicable supplier's requirements, and applicable consumer protection laws.

If a refund is approved, we will explain the next steps. Refunds will be processed to the original payment method where applicable, subject to payment provider processing times.

Return Shipping

Return shipping requirements and any applicable costs will be communicated before an approved return is sent. These requirements may vary depending on the product and supplier.

Contact Us

For all return, refund, or order-related questions, please contact us using the customer support details listed on our website. Include your order number so we can help you as efficiently as possible.